F.A.Q.


We Are Here to Help!

First and foremost, I want to assure you that if you experience any difficulties on GreyLearning, we will do everything we can to assist you. The best way to let us know about any issue you’re experiencing is by sending an email to [email protected]. We will be able to assist you and help provide answers to any questions you may have.


GreyLearning “Everything” Bundle is now the GreyLearning Ultimate Bundle

The GreyLearning “Everything” Bundle is getting a new name! This bundle provides a way for photographers to gain access to all video training courses published in the GreyLearning library, as well as Pixology magazine and some additional benefits. We have found that the name of this bundle can be a little confusing, since it only includes “everything” in the context of the GreyLearning website, and not everything I do (such as my field photography workshops). Therefore, this bundle will now be called the GreyLearning Ultimate Bundle.


How do I update my password in GreyLearning.com?

Please follow the below steps to update your password for your GreyLearning.com account:

  1. Log in to GreyLearning.com using your existing email address and password.
  2. Once you are logged into your account, click on the circle on the top right corner of the page.
  3. Once you click the circle, you will see a drop down menu. Select “My Account”.
  4. Once on the “My Account” page, on the left-hand side you will see a tab for “Password”. Click on this and type your new password where prompted. Click the “Update” button at the bottom of the form to save,

*** Please note that when creating a new password it should be minimum of 8 characters with a mix of numbers and letters


How do I retrieve my GreyLearning.com password?

If you have been locked out of your account because you have forgotten your password, go to GreyLearning.com and click on “Sign In” in the top right corner. You’ll be asked to enter your username and password. At the bottom right of this window is an option to click on “Forgot Password?”. Click on this button and you will receive instructions on how to reset your password.

*** Please note that when creating a new password it should be a minimum of 8 characters with a mix of numbers and letters


I cannot reset my GreyLearning.com password

If you are having trouble resetting your password using the instructions above, please email [email protected] and we will happily reset it for you.


Can I download the GreyLearning.com videos?

Yes! All of the videos on GreyLearning.com can be downloaded to your computer. When you view each course, on the left-hand side, at the bottom of the list of course contents you will find a link to download the course with all of the lessons.


Can I play videos on my iPad?

Yes! You can stream and watch the videos on GreyLearning.com on your iPad or mobile device. The GreyLearning.com website is mobile friendly.

Alternatively, you can download the videos from GreyLearning.com and then load them on your iPad to view while you are offline. The instructions to load the individual videos on your iPad are below.

Getting video files to play on your iPad
You can get the files onto your iPad, but the files can not be directly downloaded onto your iPad. Here are the steps to getting the files on your iPad.

- Download the files to your computer (or copy the files from the jump drive to your computer)
- Extract the videos on your computer
- Add the videos to your iTunes library
- Synchronize the videos that are now in your iTunes library to your iPad


I purchased a video and now I don’t know where to go to watch it?

In order to access your purchased videos you must log in to GreyLearning.com. You will be asked to supply the email address and password you signed up with. If you cannot recall this information, please email [email protected] and they will be sent to you.

Once you are logged in, you will see ‘Your Student Dashboard’ which includes all the courses or bundles you have purchased. In this dashboard, you’ll be able to see your progress for each course, review the content and resume the course.


Does downloading my videos count towards my course progress?

Downloading videos does not count towards your course progress. Progress on your course will be made when you click the ‘Next’ button upon completion of a video. You will need to click the ‘Next’ button on any of the download lessons in the "Download" section so that your course progress shows that you have completed the course. Note that any course progress that was made prior to the website change on December 8, 2016 will not carry over to the new site.


I am a GreyLearning Ultimate Bundle or Pixology Magazine subscriber, can I get Pixology Magazine back issues?

Yes! All subscribers to Pixology Magazine now have access to the back issues. A subscription to Pixology Magazine is included in your GreyLearning Ultimate Bundle purchase. You will receive notifications every time a new issue is published.

To access back issues free of charge, please login to your GreyLearning.com account with your email and password and follow the instructions below:

  1. In ‘Your Student Dashboard’ search for the course titled ‘Pixology Magazine’. Click on ‘Resume Course’.
  2. On the left hand side, you will see all years of publication. Click on the year you’d like to view and the individual monthly issues will appear in a drop down menu.
  3. Click on the issue you’d like to view and you will be shown a link to download the issue as a PDF.

You can also download a PDF list of all articles through the years so that you can easily search for and locate an article that has appeared in a past issue. To download this list click on “Start Here!’ on the left-hand side and then on “NEW! You can download a PDF list of all articles here.” Navigate to the bottom of this screen and click on DOWNLOAD PDF.

If you have any problems accessing back issues, please email [email protected].


Do you have a list of all the Pixology Magazine articles?

Yes! See above for instructions to access the PDF with the full list of articles for Pixology Magazine subscribers.